The Problem
A leading cultural organization with a large, dynamic calendar of performances and events faced growing customer service inquiries. Their team was overwhelmed by frequent, repetitive questions about event schedules, pricing, and ticket availability.
The organization needed a scalable, user-friendly solution to reduce operational costs while enhancing user experience across the web and mobile platforms.
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High volume of repetitive customer service questions
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Limited staff capacity to respond quickly, especially outside business hours
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Need for bilingual support (English & Spanish)
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Desire to maintain consistent branding across all digital touchpoints
An AI-Powered Solution
Adage Technologies implemented a custom AI Chatbot and Ticketing Agent, fully integrated into the client’s digital ecosystem. The chatbot now serves as the first line of support on their website and mobile site, responding instantly to inquiries related to:
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Event dates and times
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Ticket pricing and availability
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Venue information
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Frequently asked questions
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Purchase process guidance
Key features of the solution included
- Mobile-First Design: Optimized for a seamless experience on smartphones and tablets, ensuring users can get answers on-the-go without downloading an app.
- Multilingual Support: The bot can switch between English and Spanish instantly, providing localized responses depending on user preference critical for their diverse audience.
- White-Label Customization: Fully aligned with the organization’s brand voice, colors, and visual style making the chatbot a natural extension of their digital presence.
- 24/7 Availability: Users receive immediate support, even after hours, reducing support team workload and increasing customer satisfaction.
Technology Used
- Microsoft Autogen
- Microsoft Blazor
- Microsoft Semantic Kernal
- OpenAI - Chat-4o
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