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Leonor Alfonso, Director of Product

Hi there! Leonor here, Adage’s new(ish) Director of Product. I’m excited to be sharing with you some of the awesome things our team has been up to in the past year – we’ve been busy!

We’ve upgraded SmartSeat and ACE Commerce®  

SmartSeat has had 7 releases in the past year, ACE Commerce has had 4 releases. In terms of product improvements, we’ve added the following big items to each product (and lots of little ones too):

SmartSeatACE Commerce®  
Ability to display ticket fees across the application
Accessibility and front-end design improvements
Venue Builder navigation improvements
System performance improvements
Google Analytics conversion to GA4
Compatibility with Tessitura V16
Compatibility with .NET Core
Bug fixes
Calendar improvements
Production Detail Page default template
Compatibility with Tessitura V16
Compatibility with .NET Core
Compatibility with Umbraco 10
System performance improvements
Bug fixes

The team has grown and changed

Since last year, Adage has added new team members to work on our products, as well as augmented our resourcing during critical peak times. We also increased our Agile maturity, ramped up teamwork, and even got together a couple times in person (a bunch of us are working remotely).

We’ve defined our next ACE Commerce® and SmartSeat roadmaps

As you may know, we’ve been heads down working to build product compatibility with Tessitura V16, Microsoft .NET Core and newer CMS versions. This has taken up the bulk of our time in the past year, but we are now approaching the point where we can transition to new roadmaps. Here’s what we’re currently thinking (and quick disclaimer, all roadmap information is subject to change without notice):

ACE Commerce®SmartSeat
Recently completedTechnical upgrades for ACE Commerce & ACE Platform:
Conversion to Tessitura V16
Conversion to .NET 6
Compatibility with Umbraco 10
Technical upgrades:
Conversion to Tessitura V16
Conversion to .NET 6
 
Enhancements:
Enhanced accessibility for ticket purchaser
Updated google analytics (GA4)
Working on now (2023)Enhancements:
Guest login & checkout
Calendar improvements
System improvements – caching, deployment & performance
Enhanced TNEW integration
 
New Features:
Tessitura Merchant Services
Enhancements:
Enhanced user authentication
Improvements to Venue Builder navigation 
Additional troubleshooting tools

Technical upgrades:
SmartSeat V16 for ACE Platform
Working on Next
(early to middle 2024)
Enhancements:
My Account & Households Accounts improvements
Additional Add Ons configurations
3rd party payment providers for Tessitura Merchant Services
 
New Features:
Bar codes & QR codes
Advanced membership features (to go with V16)
Enhancements:
UX/UI improvements to ticket purchasing pathways — single, fixed, flex
UX/UI improvements to seat maps
Improvements to Venue Builder navigation
Application performance improvements
Work on After
(late 2024
Enhancements:
Additional multilingual support
Additional personalization features
Improvements to CMS configuration interface
Analytics improvements
 
Technical upgrades:
ACE Commerce for Opti 12
Enhancements:
Default settings in Venue Builder
Better controls for seat map settings
Improvements to mobile experience
Analytics improvements
 
New features:
Fast checkout
Integrated support documentation

That’s all for now – and we will definitely keep you posted! Oh also, a few of us are at TLCC in Orlando from August 7-9, and we’d be happy to connect.

Yours,

Leonor Alfonso

Adage’s Director of Product